hello, i’m a thing

One aspect of network culture that I haven’t remarked enough on is the growing preponderance of things demanding that we interact with them as if they’re human. Over the last few days I’ve been spending an infuriating amount of time with Verizon (I have fiber-to-the-home but my Verizon-owned copper wire cables fell outside…apparently there is no way to convince Verizon to come out to fix these…more later if I don’t get them fixed in the next-go-around) and their strangely, slightly sassy voice menu system.
Pigeons that blog? Forget it. We’re already dealing with automata with a distinct attitude. Robert Kuttner, at the Boston Globe, reports.


One aspect of network culture that I haven’t remarked enough on is the growing preponderance of things demanding that we interact with them as if they’re human. Over the last few days I’ve been spending an infuriating amount of time with Verizon (I have fiber-to-the-home but my Verizon-owned copper wire cables fell outside…apparently there is no way to convince Verizon to come out to fix these…more later if I don’t get them fixed in the next-go-around) and their strangely, slightly sassy voice menu system.
Pigeons that blog? Forget it. We’re already dealing with automata with a distinct attitude. Robert Kuttner, at the Boston Globe, reports.