that wasn’t very del.icio.us …

I'm in a grumpy mood today, perhaps because of a chest cold. I'm unlikely to make to graduation tomorrow and, since this would be my first time at Columbia graduation, I'll feel extra miserable about that. Well, if I feel any better I will try.

So two grumpy posts. First, about two months ago all of my del.icio.us bookmarks (apart from three which may have been posted since then) vanished.

One round of support emails resulted in my database being rebuilt, which did nothing, and the ticket being closed.

The second round of emails included the following gem:

Hello,

Thank you for writing to del.icio.us Customer Care.

The feature that you are describing is not available at this time in
del..us.

It is through user comments and feedback, however, that we are able to
continue to make improvements. There is always something on the drawing
board and many new features have come directly from users like you.
Thank you again for contacting del.icio.us Customer Care.

Regards,

Emily

del.icio.us Customer Care Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

New and Improved Yahoo! Mail – better than ever!

Original Message Follows:
————————-

User name: kazys
Email: kazys@lightlink.com
Support type:

Problem description:
——————–
I tried to get support about this earlier, but the ticket was closed
without any resolution.

Yes, delicious is free, great, thanks, I really liked using it for a
while. During this time I built at least a few dozen bookmarks. All but
three disappeared earlier this year. They are simply gone.

Can you bring them back?

Otherwise, I am quitting delicious and well, I guess I need to tell the
story on my blog, right?

To be fair, the next tech support person was aware that Emily's response was inappropriate and escalated my problem to the production team but apparently user backups only started in March (!) so my bookmarks are permanently lost in the ether.

According to him, there's a chance that the bookmarks were wiped out by Flock . Could be. I launched it once sometime this spring around that time and am not entirely sure whether I logged into del.icio.us with it or not.

Either way, it's rather shocking to me that del.icio.us, founded in late 2003, didn't keep user backups until March. I would like to start sharing my bookmarks again, but feel nervous about doing so. What's the point if they may disappear again and if there is no hope of retrieval?

 

I'm in a grumpy mood today, perhaps because of a chest cold. I'm unlikely to make to graduation tomorrow and, since this would be my first time at Columbia graduation, I'll feel extra miserable about that. Well, if I feel any better I will try.

So two grumpy posts. First, about two months ago all of my del.icio.us bookmarks (apart from three which may have been posted since then) vanished.

One round of support emails resulted in my database being rebuilt, which did nothing, and the ticket being closed.

The second round of emails included the following gem:

Hello,

Thank you for writing to del.icio.us Customer Care.

The feature that you are describing is not available at this time in
del..us.

It is through user comments and feedback, however, that we are able to
continue to make improvements. There is always something on the drawing
board and many new features have come directly from users like you.
Thank you again for contacting del.icio.us Customer Care.

Regards,

Emily

del.icio.us Customer Care Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

New and Improved Yahoo! Mail – better than ever!

Original Message Follows:
————————-

User name: kazys
Email: kazys@lightlink.com
Support type:

Problem description:
——————–
I tried to get support about this earlier, but the ticket was closed
without any resolution.

Yes, delicious is free, great, thanks, I really liked using it for a
while. During this time I built at least a few dozen bookmarks. All but
three disappeared earlier this year. They are simply gone.

Can you bring them back?

Otherwise, I am quitting delicious and well, I guess I need to tell the
story on my blog, right?

To be fair, the next tech support person was aware that Emily's response was inappropriate and escalated my problem to the production team but apparently user backups only started in March (!) so my bookmarks are permanently lost in the ether.

According to him, there's a chance that the bookmarks were wiped out by Flock . Could be. I launched it once sometime this spring around that time and am not entirely sure whether I logged into del.icio.us with it or not.

Either way, it's rather shocking to me that del.icio.us, founded in late 2003, didn't keep user backups until March. I would like to start sharing my bookmarks again, but feel nervous about doing so. What's the point if they may disappear again and if there is no hope of retrieval?

 

One thought on “that wasn’t very del.icio.us …

  1. flock and del.icio.us
    Hi Kazys,
    i tried Flock for a couple of months before i just gave up on it… too many weird bugs and odd delays with opening new windows. Anyway, since i had been using it during a time of intense bookmarking, and since it conveniently doesn’t allow for easy bookmark exporting, i sent all my bookmarks to delicious (which it does do – probably how it screwed with your account), from which you can create your own backup that you can import into another browser. of course, it would just be another thing to remember to back up, but at least you would have a local copy if you ever needed it.

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